As of 1 January 2025

Data Protection and Privacy

General information

Thank you for your interest in our website. The protection of your personal data is very important to us. We would therefore like to inform you about data protection within our company. It goes without saying that we comply with the legal provisions of Dutch and European data protection. Payment details are only encrypted by digital security systems and sent to us. Our websites are protected by technical measures against damage, destruction or unauthorised access.

This data protection declaration applies to all services of unieketiket.nl and its applications. Etikett.de is responsible for the processing of personal data. Below, we provide detailed information about how we handle your data in accordance with Art. 13 EU GDPR.

1. Purposes of processing

We adhere to the principle of purpose-specific data use and only collect, process and store your personal data for the purposes for which you have provided it to us. Your personal data will not be passed on to third parties without your express consent, unless this is necessary for the provision of services or for the execution of the contract. Information will also only be provided to government agencies and authorities entitled to receive information within the framework of the statutory obligation to provide information or if we are obliged to provide information by court order.

We also take data protection within our company very seriously. Our employees and the service providers we hire are obliged by us to maintain confidentiality and to comply with data protection regulations.

The processing of the data we collect serves the following purposes:

Correct processing of orders
Preparation of quotations
Sending of material samples
Sending of information and advertising material
Marketing and advertising activities

Subject of data protection

The subject of data protection is personal data. This refers to individual statements about personal or business relationships of a specific or identifiable natural person. This includes, for example, data such as name, postal address, email address or telephone number, but also usage data such as your IP address.

This data protection declaration applies to all websites and online shops operated by unieketiket.nl and provides information about the procedures used in the interest of data protection. It explains what data is collected and for what purposes it is collected, how it is processed and how it is used.

2. Access data and hosting

You can visit our websites without sharing any personal data. Each time a website is accessed, the web server automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the access, the amount of data transferred and the requesting server (access data) and documents the access.

This access data is analysed solely for the purpose of ensuring the smooth operation of our website and improving our offering. This serves to uphold our legitimate interests in the correct presentation of our offering, which are justified in the context of a balancing of interests.

Hosting services by other providers

Within the scope of processing on our behalf, other providers perform hosting and website display services for us. This serves to uphold our legitimate interests in the correct presentation of our offering, as determined by a balancing of interests. All data collected in connection with the use of these websites or in the forms provided for this purpose in our online shops, as described below, is processed on their servers. Processing on other servers only takes place within the framework explained here.

This service provider, including the location of the server, is located within the countries of the European Union or the European Economic Area.

3. Collection and use of data for contract processing and when opening a customer account

We collect personal data if you voluntarily provide it to us in the context of your order, when you contact us (e.g. by ordering a sample set or samples, using the contact form or email) or when opening a customer account. Mandatory fields are marked as such, because in these cases we require the data for the execution of the contract or for processing your contact request or opening a customer account, and you cannot complete the order or open a customer account or send the contact request without providing this data. The data collected can be seen from the input forms used. We use the data you provide to process the contract and your enquiries. After complete fulfilment of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after expiry of the tax and commercial law retention periods, unless you have expressly consented to further use of your data or we reserve the right to further use of data that is legally permissible and about which we inform you in this declaration. We will use the email address you provided during the registration process to communicate important information, such as technically necessary or important changes to our offers and/or services. You can delete your customer account at any time by sending a message to the contact option described below or by using the function provided for this purpose in the customer account.

4. Transfer of data

In order to fulfil the contract, we will pass on your data to the shipping company responsible for delivery, insofar as this is necessary for the delivery of the goods ordered. Depending on which payment service provider you choose during the ordering process, we will pass on the payment details collected for this purpose to the payment service provider responsible for payment or to the selected payment service. In some cases, the selected payment service providers also collect this data themselves when you create an account with them. In this case, you must log in to the payment service provider with your access data during the ordering process. In this respect, the data protection declaration of the respective payment service provider applies.

Transfer of data to shipping companies

If you have given us your express consent during or after your order, we will pass on your email address and telephone number to the selected shipping service provider so that they can contact you for the purpose of announcing or coordinating the delivery.

Consent can be revoked at any time by sending a message to the contact option described below or directly to the shipping service provider at the contact address listed below. After revocation, we will delete your data mentioned above, unless you have expressly consented to further use of your data or we reserve the right to use your data beyond this, which is legally permissible and about which we inform you in this declaration.

United Parcel Service Deutschland S.à r.l. & Co. OHG
Görlitzer Straße 1
41460 Neuss
Germany

DHL Paket GmbH
Sträßchensweg 10
53113 Bonn
Germany

DPD Deutschland GmbH
Wailandtstraße 1
63741 Aschaffenburg
Germany

Hellmann Worldwide Logistics SE & Co. KG
Elbestraße 1
49090 Osnabrück
Germany

5. Email newsletter and advertising by post

Advertising by email with newsletter subscription

If you would like to receive the newsletter offered on this website, we need your e-mail address and information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. To ensure mutual consent to the sending of the newsletter, we use the double opt-in procedure. In this context, the potential recipient is entered into a distribution system. The user then receives a confirmation email, which allows them to confirm their registration in a legally binding manner. Only when the confirmation is received will the address be actively included in the distribution system. We use this data exclusively for sending the requested information and offers. Salesforce is used as newsletter software. Your data will be passed on to Salesforce. Salesforce is prohibited from selling your data and using it for purposes other than sending the newsletter.

The consent given for the storage of data, the e-mail addresses and their use for sending the newsletter can be revoked at any time, if necessary via the ‘unsubscribe’ link in the newsletter. Data protection measures are subject to constant technical innovation; for this reason, we ask you to inform yourself at regular intervals by viewing our data protection declaration.

Advertising by post and your right to object

In addition, we reserve the right to use your first and last name and your address for our own advertising purposes, e.g. to send you interesting offers and information about our products by post. This serves to uphold our legitimate interests in attracting customers, which are predominantly justified in the context of a balancing of interests.

The advertising mailings are carried out on our behalf by a service provider, to whom we pass on your data for this purpose. You can object to the storage and use of your data for these purposes at any time by sending a message to the contact option described below.

6. Data use in payment processing

Credit assessment

Insofar as we deliver in advance, e.g. when purchasing on account or debit note, it is necessary for the conclusion of the contract to obtain information about identity and creditworthiness from service providers specialising in this field (agencies that provide information on creditworthiness) to obtain information about identity and creditworthiness. This serves to uphold our interests, which are predominantly justified in the context of a balancing of interests, in minimising payment defaults. For this purpose, we may send your personal data required for a credit check to one of the following companies:

SCHUFA Holding AG
Kormoranweg 5
65201 Wiesbaden
Germany

Creditreform Boniversum GmbH
Hellersbergstraße 11
41460 Neuss
Germany

CRIF Bürgel GmbH
Radlkoferstraße 2
81373 Munich
Germany

Kreditschutzverband von 1870
Wagenseilgasse 7
1120 Vienna
Austria

Appropriate measures to protect your rights, freedoms and legitimate interests will be taken into account. You have the option of contacting us using the contact details provided below to express your opinion and contest the decision.

7. Integration of the Trusted Shops Trustbadge

Integration of the Trusted Shops Trustbadge / other widgets

Provided that you have given your consent in accordance with Art. 6 para. 1 lit. a GDPR, Trusted Shops widgets are integrated on this website to display Trusted Shops services (e.g. seal of approval, collected reviews) after an order has been placed.
The Trustbadge and the services advertised with it are an offer from Trusted Shops AG, Subbelrather Str. 15C, 50823 Cologne (‘Trusted Shops’), with whom we are jointly responsible for data protection in accordance with Art. 26 GDPR. Below, we inform you about the essential content of the contract in accordance with Art. 26 para. 2 GDPR.

In the context of the joint responsibility that exists between us and Trusted Shops AG, if you have any questions about data protection and the exercise of your rights, please contact Trusted Shops using the contact options listed in the data protection information. Nevertheless, you can always contact the controller of your choice. Your enquiry will then be forwarded to the other controller for a response, if necessary.

1. Data processing when integrating the Trustbadge/other widgets
The Trustbadge is provided by an American CDN (content delivery network) provider.
An adequate level of data protection is guaranteed in any case by an adequacy decision of the EU Commission, which can be consulted here for the US. Service providers from the US are generally certified under the EU-US Data Privacy Framework (DPF). More information is available here. Where service providers are not certified under the DPF, standard contractual clauses have been concluded as an appropriate safeguard.

When the Trustbadge is called up, the web server automatically stores a so-called server log file, which also contains your IP address, the date and time of the call, the amount of data transferred and the requesting provider (access data) and documents the call. The IP address is anonymised immediately after collection so that the stored data cannot be assigned to you personally. The anonymised data is used primarily for statistical purposes and for error analysis.

2. Processing of data after completion of the order
If you have given your consent, the Trustbadge has access to order information stored on your end device (total order amount, order number, product purchased, if applicable) and email address after the order has been completed and your email address has been hashed using a cryptological one-way function. The hash value is then transmitted to Trusted Shops together with the order information in accordance with Art. 6 para. 1 sub a GDPR.
This serves to check whether you are already registered for Trusted Shops services. If this is the case, further processing takes place in accordance with the contractual agreement between you and Trusted Shops. If you are not yet registered for the services or do not consent to automatic recognition via the Trust Badge, you will then be given the opportunity to register manually for the use of the services or to conclude the protection within the framework of your existing user agreement.
For this purpose, the Trustbadge has access to the following information stored on the end device you are using after you have completed your order: order total, order number and email address. This is necessary so that we can offer you buyer protection. The data will only be passed on to Trusted Shops if you actively decide to disable buyer protection by clicking on the button provided for this purpose in the so-called trust card. If you decide to use the services, further processing will take place on the basis of the contractual agreement with Trusted Shops in accordance with Art. 6 para. 1 sub b GDPR, in order to complete your registration for buyer protection and secure the order, as well as to be able to send you an invitation to review by email if necessary.
In the context of the joint responsibility that exists between us and Trusted Shops AG, if you have any questions about data protection and the exercise of your rights, please contact Trusted Shops using the contact options listed in the data protection information. Nevertheless, you can always contact the responsible person of your choice. Your enquiry will then be forwarded to the other responsible person for a response, if necessary.

8. Cookies and web analysis

In order to make visiting our websites attractive and to enable the use of certain functions, to display suitable products or for market research, we use so-called cookies on various sites. This serves to maintain our interests, which are predominantly justified in the context of a balancing of interests, in an optimal presentation of our offer. Cookies are small text files that are automatically stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognise your browser on your next visit (persistent cookies). You can see the duration of storage in the overview in the cookie settings of your web browser. You can set your browser so that it informs you about the placement of cookies and you can decide individually whether to accept them or to exclude cookies in certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find this for the respective browser under the following links:

Internet Explorer™: http://windows.microsoft.com/nl-NL/windows-vista/Block-or-allow-cookies
Safari™: https://support.apple.com/kb/ph21411?locale=nl_NL
Chrome™: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647
Firefox™ https://support.mozilla.org/nl/kb/cookies-in-en-uitschakelen-websites-voorkeuren
Opera™: http://help.opera.com/Windows/10.20/nl/cookies.html

If you do not accept cookies, the functionality of our websites may be limited. This includes our online calculator and the order function.

Use of Google Analytics for web analysis

Our websites use Google Analytics, a web analysis service provided by Google LLC (www.google.de), to analyse websites. This serves to maintain our interests, which are predominantly justified in the context of a balancing of interests, in an optimal presentation of our offering. Google Analytics uses methods that enable an analysis of your use of our websites, such as cookies. The information automatically collected by the cookies about your use of our websites is usually transmitted to a Google server in the USA and stored there. By activating IP anonymisation on our websites, the IP address will be truncated within the member states of the European Union or in other signatory states to the Agreement on the European Economic Area before transmission. Only in exceptional cases will the full IP address be transmitted to a server in the USA and truncated there. The IP address transmitted by your browser within the framework of Google Analytics is not generally combined with other data from Google.

Google LLC has its headquarters in the USA and is certified under the EU-US Privacy Shield. A current certificate can be viewed here. On the basis of this agreement between the USA and the European Commission, the latter has determined an adequate level of data protection for companies registered under the Privacy Shield.

You can prevent the registration of the data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following link.

http://tools.google.com/dlpage/gaoptout?hl=de

As an alternative to the browser plug-in, you can click on this link to prevent Google Analytics 360 from recording your data on this website in future. An opt-out cookie will be stored on your device. If you delete your cookies, you will need to click on the link again.

9. Advertising via marketing networks

Google AdWords / Google Remarketing

We use Google AdWords to advertise our websites in Google search results and on third-party websites. To do this, when you visit our websites, Google places a so-called remarketing cookie, which automatically enables interest-based advertising using a pseudonymous cookie ID and based on the pages you have visited. This serves to maintain our interests in the optimal marketing of our websites, which are predominantly justified in the context of a balancing of interests.

Further data processing only takes place if you have given Google permission to link your web and app browsing history to your Google account and information from your Google account is used to personalise the advertisements you see on the web. In this case, if you are logged into Google while visiting pages on our websites, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing. For this purpose, your personal data will be temporarily linked to Google Analytics data in order to form target groups.

Google AdWords Remarketing is a service offered by Google LLC (www.google.de). Google LLC is headquartered in the USA and is certified under the EU-US Privacy Shield. A current certificate can be viewed here. Based on this agreement between the USA and the European Commission, the latter has determined an adequate level of data protection for companies registered under the Privacy Shield.

You can deactivate the remarketing cookie via this link. In addition, you can obtain information about the placement of cookies from the Digital Advertising Alliance and adjust your settings accordingly.

10. Social media

Links to social networks are provided on our website.

To increase the protection of your data when visiting our website, these links are not unlimited as plug-ins, but only incorporated into the site when using an HTML link. This restriction ensures that when you visit one of our websites that contains such a link, no connection is made to the server of the provider of the social network in question.

If you click on one of the buttons, a new window will open in your browser and the site of the relevant service provider will be called up, where you can use the share button, for example (possibly after entering your login details).

The purpose and scope of the data collection and the further processing and use by the providers on their sites, as well as a contact option and your relevant rights and setting options for the protection of your privacy, can be found in the provider’s data protection information.

https://www.facebook.com/policy.php
https://help.instagram.com/155833707900388
https://www.linkedin.com/legal/privacy-policy? _l=de_DE
https://www.xing.com/privacy
https://policies.google.com/privacy?hl=de
YouTube Video Plug-ins
Our websites incorporate our own content (and, where applicable, third-party content) via YouTube Video plug-ins. This content is provided by Google LLC (‘Provider’). YouTube is operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (‘Google’).

For YouTube videos embedded on our websites, the extended data protection setting is activated. This means that no information about website visitors is collected and stored by YouTube unless they play the video.

11. Contact options and your rights

You have the right to obtain information free of charge about your personal data stored by us and, if necessary, the right to correction, restriction of processing, data portability or deletion of this data.

If you have any questions about the collection, processing or use of your personal data, or if you wish to obtain information, correct, block or delete data, revoke any consent you may have given or object to a particular use of data, please contact:

unieketiket.nl
De Bouw 107
3991 SZ Houten
Email: info@unieketiket.nl

In addition, you have the right to lodge a complaint with the responsible data protection supervisory authority.

12. Right to information and revocation

You can obtain information about your personal data stored by us at any time, free of charge and without giving reasons. You can block, correct or delete your data collected by us at any time. You may also revoke your consent to the collection of data granted to us at any time without giving reasons. To do so, please contact the address given in the imprint (see above). We are available at any time to answer any further questions you may have about our information regarding data protection and the processing of your personal data.

Insofar as we process personal data as explained above in order to safeguard our interests, which are justified on the basis of a balancing of interests, you may object to this processing with future effect. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. Insofar as the processing is carried out for other purposes, you can only exercise your right to object if there are reasons arising from your particular situation.

After exercising your right to object, we will no longer process your personal data for these purposes, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.

This does not apply if the processing is for direct marketing purposes. In that case, we will no longer process your personal data for this purpose.

13. Changes to the Privacy Statement

unieketiket.nl reserves the right to amend this Privacy Statement and therefore advises you to check this page regularly for any changes.

This Privacy Statement was last amended on 1 December 2020.